04 · Orient

Customers

Account, materials, samples, Tokens, and tracking.

Customer

Header → Sign in → Create account. You become a customer. Verify email if the site asks. Forgot password is on the login page.
Account — overview of recent files on this user.
Account → Wallet — Token balance. Opening it creates the wallet at zero. Empty until you buy or an admin credits you.
Buy Tokens — packages or custom amount; card, crypto, or bank. Credit lands only after payment is verified (bank waits for admin Confirm bank).
Account → Orders — samples and cart checkouts. A trade lot appears here only if it is linked to your user; company lots are meant to live on Partner Desk.
Account → Activity — every wallet credit and debit. Profile is name, email, password.

Materials, samples, RFQs

Header → Materials. Open a stone. Finish / tone controls on the lot do not place an order by themselves.
Sample — block “Ship a sample to the office”. Guests: Create account or Sign in (you return to this material). Signed-in: name, work email, company, city / jobsite, notes. The button shows the sample Token price (set in Admin → Payments → Tokens → Sample tokens). Submit debits the wallet immediately. Confirmation is email + Account → Orders. Not enough balance: Buy Tokens, then submit again. Nothing is reserved in the mill.
Trade quote — Request trade quote. Required: name, email, quantity sqft. Also company, project, destination city, state, ZIP, phone. Delivery Door or Port (port: who handles import). Overweight loads need a permit file. Notes / drawings. Submit RFQ — you do not pay. File is an RFQ. With Partner Access it also lists under Partner Desk → RFQs. Without it, StoneGate still receives the request; you cannot Accept a quote until you are assigned to an approved company.
Cart — add to cart → Checkout. Token checkout must be signed in. Card / crypto starts as pending until paid. These files are Account → Orders, not desk lots.

Orders & tracking

Account → Orders — samples and cart files on this user. Open a row for lines, shop status (pending → confirmed → processing → …), and payment.
The confirmation email has a public tracking link (/order/…). That page shows the tracking number / URL the desk typed on Admin → Shop → Orders → Order Status (typically when setting shipped or in_transit). It is not Partner Desk shipment SHP-….
Trade lots after you are a partner: Partner Desk → Orders. Language there is fulfillment (deposit due, allocated, in transit, delivered) plus a payment schedule. Track shipment on the order opens the timeline the desk stamps. You cannot Update status.
A trade SG-… may also appear under Account → Orders because it is linked to your user. Work it on the desk anyway — that is where Pay and documents live.

Tokens & payments

1 Token = $1.50 USD. Open Account → Wallet to see the balance (creates a zero wallet if none). Header chip is the same number.
Buy credit on Buy Tokens — not on the Wallet page. Packages or custom amount; card, USDT / crypto, or bank. Card / crypto credit when verified. Crypto: pick coin + network on the StoneGate invoice, send the exact amount. Bank stays pending until admin Confirm bank.
Spend only on: sample submit, cart Token checkout, or a trade installment Pay with Tokens. You never type an amount on Wallet to pay a file.
Failed pay leaves the wallet and the installment unchanged. Short wallet on a trade pay redirects to Buy Tokens; come back to the order and pay again. Full buy / refund path is in Tokens.

Become a partner

Create a customer account first (so there is a User ID in Wallets after you open Wallet).
Open Account → Wallet once.
Header → Partner Access → apply form (Company, Name, Email, Role, volume, website, U.S. delivery, Message) → Submit application. That creates a pending company and a contact inquiry. Partner Desk does not appear yet.
Wait until StoneGate sets the company to approved and Assign user (they need your User ID from Wallets). Sign out and in. Then Partner Desk is in the header.
If you applied and still only see Account: the application is pending, rejected, or the company is suspended. Email the desk. Do not submit a second application expecting an instant desk.